FAQ
About the brand
What does Tawba mean?
Tawba refers to the act of seeking forgiveness from God in Islam, which is done in response to committing sins or wrongdoings.
What does "صَبْرٌ" mean?
It's patience in arabic letters.
We pronounce it "sabr".
Can I wear Tawba in the restroom?
Yes, we ensure that each piece can be comfortably worn in any setting.
Product
Can I return my product?
Our return guidelines apply to products that are either defective or received in a damaged condition. Should a return be authorized, it is the customer's obligation to cover all related shipping charges. We deeply appreciate your understanding.
Jazak'Allah ou khairan (May God reward you [with] goodness).
What should I do if the product I received is defective?
We strive diligently to ensure our garments are of the highest quality and free from defects. Despite our efforts, overseeing everything flawlessly can be challenging. If you encounter an issue with a faulty or damaged item, please send us an email at contact@tawbalife.com
We guarantee all our products against manufacturing defects. Items that are defective may need to undergo an inspection before we can process a refund or exchange. This process might require you to send the product back to our Returns Center for evaluation.
Shipping
Do you offer worldwide shipping?
Certainly, we offer worldwide shipping!
Shipping fees will be applied during checkout.
For more details, kindly refer to our Shipping Policy page.
How long will it take to get my order?
Shipping time varies by location. These are our estimates:
Location and *Estimated Shipping Time
The United States 5-15 Business days
Canada, Europe 5-15 Business days
Australia, New Zealand 10-15 Business days
Mexico, Central America, South America 12-18 Business days
*This doesn’t include our 2-5 day processing time..
What shipping carriers do you use?
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Where is my order?
Whenever we dispatch an order, you'll receive an email containing the tracking number and a link.
Please search for this email and monitor your shipment's progress.
Should the shipment appear stagnant or display an odd status, feel free to reach out to contact@tawbalife.com, and we'll gladly assist you.